Privacy Policy

Last updated: 16 March 2025

This Privacy Policy describes how Zogmarexophonao ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website https://zogmarexophonao.world (the "Website") and our services, including the Wellivita product. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

1. Data controller

The data controller responsible for your personal data is:

Zogmarexophonao
236 Gray's Inn Rd, London WC1X 8HB, United Kingdom
Email: notifyuse@zogmarexophonao.world
Phone: +44 20 7112 9014

2. Personal data we collect

We may collect and process the following categories of personal data:

• Identity data: name, title.
• Contact data: email address, telephone number, postal address.
• Transaction data: order details, payment-related information (processed by secure third-party payment providers), delivery preferences.
• Technical data: IP address, browser type and version, time zone, device type, operating system, referral source, pages visited and navigation paths, page response times.
• Usage data: how you use our Website and services.
• Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.
• Cookie and similar technologies data: as described in our Cookie Policy.

3. How we collect your data

We collect personal data through:

• Direct interactions: when you fill in forms on our Website (e.g. order form, contact form), create an account, subscribe to communications, contact us by email or phone, or otherwise provide data to us.
• Automated technologies: when you use our Website we may automatically collect technical and usage data via cookies, server logs, and similar technologies. See our Cookie Policy for details.
• Third parties: we may receive data from analytics providers, advertising networks, payment and delivery service providers, and identity and fraud prevention services, where permitted by law and our agreements with you.

4. Purposes and legal bases for processing

We use your personal data only for specified, explicit, and legitimate purposes. Below we set out the purposes, the data used, and the legal basis under UK GDPR.

• To process and deliver your orders: identity, contact, transaction data. Legal basis: performance of a contract with you.
• To manage our relationship with you: identity, contact, marketing and communications data. Legal basis: contract performance, legal obligation, or our legitimate interests (e.g. responding to enquiries, sending service messages).
• To send you marketing (where you have opted in): identity, contact, usage, marketing data. Legal basis: your consent. You may withdraw consent at any time.
• To improve our Website, products, and services: technical and usage data. Legal basis: our legitimate interests (running and improving our business, provided your interests do not override ours).
• To administer and protect our business and Website: identity, contact, technical data. Legal basis: legitimate interests (e.g. security, fraud prevention, administration).
• To comply with legal and regulatory obligations: identity, contact, transaction data as required. Legal basis: legal obligation.

5. Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Order and customer data: typically 6 years after the last transaction or end of the relationship, for contract, tax, and legal compliance.
• Marketing and consent records: until you withdraw consent or object, plus a short period to record your choice.
• Enquiries and correspondence: for the duration of the enquiry and a reasonable period thereafter (e.g. 3 years) for legal and operational purposes.
• Technical and access logs: as specified in our Cookie Policy and internal policies, usually no longer than 12–24 months where not needed for security or legal reasons.

After the retention period, we securely delete or anonymise your data so it can no longer identify you.

6. Your rights under UK GDPR

You have the following rights in relation to your personal data, subject to certain conditions and exceptions under law:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): you may request deletion of your data where it is no longer necessary, where you withdraw consent, where you object and we have no overriding grounds, or where processing was unlawful.
• Right to restrict processing: you may ask us to suspend processing in certain circumstances (e.g. while we verify accuracy or while a dispute is resolved).
• Right to data portability: where processing is by automated means and based on contract or consent, you may request a copy of your data in a structured, commonly used, machine-readable format, or transmission to another controller where technically feasible.
• Right to object: you may object to processing based on legitimate interests, including profiling. You may also object at any time to processing for direct marketing.
• Rights related to automated decision-making: we do not currently make decisions based solely on automated processing that significantly affect you. If we did, you would have the right to obtain human intervention and to contest the decision.
• Right to withdraw consent: where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us using the details in section 1. We will respond within one month, extendable by two months where necessary. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK: ico.org.uk.

7. Data security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures include:

• Use of HTTPS and encryption in transit for the Website.
• Secure storage and access controls for personal data.
• Restriction of access to personal data to those who need it for the purposes above.
• Training for staff who handle personal data.
• Procedures to deal with suspected data breaches and to notify the ICO and affected individuals where required by law.

No transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we take data protection seriously and review our measures regularly.

8. Sharing and international transfers

We may share your data with:

• Service providers who assist us (e.g. hosting, payment processing, delivery, analytics, email delivery), under strict contractual obligations to protect data and use it only as we instruct.
• Professional advisers (e.g. lawyers, accountants) where necessary for our legitimate business purposes.
• Regulators, law enforcement, or other bodies when required by law or to protect our rights.

Your data is primarily processed within the United Kingdom and the European Economic Area (EEA). If we transfer data outside the UK or EEA, we ensure an adequate level of protection via UK adequacy regulations, standard contractual clauses, or other approved mechanisms in line with UK GDPR.

9. Children

Our Website and services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised. We encourage you to review this page periodically. Where changes are material, we may notify you by email or a notice on the Website where appropriate.

11. Contact

For any questions about this Privacy Policy or our data practices, or to exercise your rights, contact us at:

Zogmarexophonao, 236 Gray's Inn Rd, London WC1X 8HB, United Kingdom.
Email: notifyuse@zogmarexophonao.world
Phone: +44 20 7112 9014